Digital Wayfinding Trends – Lessons Learned from Museums, Healthcare, and Transit Experiences – Executive Summary

Museums, healthcare facilities and transit systems have been particularly forwardthinking with fusing traditional and interactive wayfinding, combining apps, indoor location technology, and digital and static signage to guide visitors in and around their facilities. This study explores eight digital wayfinding experiences across the seemingly disparate environments of art museums, hospitals, and public transit to learn what makes for the most successful and seamless blend of digital and physical guidance. Our goal is to assemble lessons in user experience and system design that can be applied to tomorrow’s digital wayfinding projects.

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